Vice President - Commercial Operations - Western Territory
With over 25 years of experience in the insurance industry, Karen Jones is Vice President of Commercial Operations for Scott’s Western Territory. In this role, she manages day-to-day commercial operations, including handling escalated coverage issues, analyzing and improving organizational processes, and working to improve quality, productivity and efficiency.
Prior to joining Scott in 2013, Karen spent time in several leadership roles, including underwriting and sales management with a corporate carrier before owning her own insurance agency. She earned her Bachelor of Science in business administration from Roanoke College.