People & Culture: Key Components of Successful Risk Management
I recently heard a quote from a Safety Director for a client with nationwide operations in a business where taking risks occurs daily. He said, “People don’t quit jobs … people quit people.” This philosophy has driven a commitment to continuous improvement and investment in people; a commitment that has drastically impacted the company’s risk management strategy.
Just like most companies, this client cannot afford a habit of workplace accidents. Their end-clients operate in one of the most compliance-based industries, and their ability to win opportunities is heavily based on their risk management efforts. The footprint of their operations and the complex, deadline-driven nature of their industry create significant safety challenges. In spite of these challenges, they have developed a remarkably safe organization. How? Their strong leadership and a people-centric culture have been the key. Their management and safety leaders are coaches, not enforcers.